Tracking and reporting incidences and sentinel events is required by JCAHO and CHAP, the two primary home health accreditation organizations. Incident reports are highly valuable, necessary, and a critical indicator of the effectiveness of policies, procedures, and continuing education. A sentinel event is an unexpected occurrence involving death or serious physical or psychological injury.
Types of incidences include:
equipment maintenance and operational problems inadequate supplies verbal threats physical threat or assault unsafe neighborhood that was not rated appropriately significant side effects associated with medication administration errors in medication administration, dosage, route, frequency, use patient not at home when visit is scheduled direct exposure to any patient body fluid including needle-sticks patient or employee injury during care violation of patient confidentiality, privacy, and security violation of clinical policies and procedures violation of ethical behavior violation of environmental health and safety scheduling errors
First go to Agency > Agency Management > add Incident Subjects. You can start by adding the subjects listed above. Then, instruct your staff to add a new incidence report by going to Agency > Agency Management > New Incident. Generate a filtered incident report by going to Management Reports > Outcome Center > Incident Report.
Monitor the arrival and departure of your aides to and from the patient home. All the aide has to do is dial a toll-free number when arriving to the patient home. When leaving the aide will dial the same number and use the key pad to record the services provided to the patient. Call (888) 710-6888 x2 for more information.